Chauffeur Emirates ("we", "us", "our") operates the website chauffeuremirates.com and provides private chauffeur and limousine services across the United Arab Emirates. This Privacy Policy explains what personal information we collect when you use our website, book a service, or contact us — how we use it, who we share it with, and the rights you have over your data.
1. Information we collect
Contact details: your name, phone number, WhatsApp number, and email address — provided when you submit a booking or enquiry form, or contact us directly.
Booking details: pickup and drop-off locations, date and time of travel, flight number (for airport pickups), number of passengers, preferred vehicle, and any special
Communications: the content of messages you send us through website forms, WhatsApp, email, or phone calls.
Technical data: IP address, browser type and version, pages visited, and time spent on our website — collected automatically through cookies and similar technologies (see our Cookie Policy).
2. How we use your information
- To confirm, schedule, and fulfil your booking, including assigning a chauffeur and vehicle.
- To communicate with you about your booking — confirmations, driver details, pickup updates, and changes.
- To respond to your enquiries and customer-service requests.
- To improve our website, services, and customer experience.
- To send offers or updates about our services — only where you have consented, and you may opt out at any time.
3. Legal basis
We process your personal data to perform our contract with you (your booking), with your consent where you provide it, and for our legitimate business interests in operating and improving our services — in line with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL).
4. Who we share your data with
- Your assigned chauffeur: name, phone number, and trip details needed to carry out your booking.
- Service providers: website hosting, analytics, and communication tools that help us operate — bound by confidentiality obligations.
- Authorities: where required by law or to protect our legal rights.
We do not sell your personal information to third parties.
5. How long we keep your data
Booking records are kept for as long as needed to complete your booking and meet legal and accounting requirements, after which they are deleted or anonymised. Enquiry messages are kept for up to 24 months.
6. Data security
We take reasonable technical and organisational measures to protect your information. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
7. Your rights
You may request access to, correction of, or deletion of your personal data; restrict or object to certain processing; and withdraw consent at any time (without affecting prior lawful processing). To exercise these rights, contact us at booking@chauffeuremirates.com — we will respond within a reasonable time.
8. Children's privacy
Our services are not directed at individuals under 18, and we do not knowingly collect their personal data.
9. Changes to this policy
We may update this Privacy Policy from time to time. The current version will always be posted on this page with its last-updated date.
10. Contact us
Chauffeur Emirates
M-09, 8th St, Musaffah Industrial, Abu Dhabi, United Arab Emirates
Email: booking@chauffeuremirates.com
Phone: +971 50 901 8733
